| Q1. |
Compaq Insight Manager going away? |
| A1. |
No. Compaq Insight Manager 7 represents the convergence of Compaq Insight Manager (Win32) and Compaq Insight Manager XE. Compaq Insight Manager (Win32 application) will continue to be available for download from the Compaq website.
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| Q2. |
How long will Compaq Insight Manager (Win32) support new hardware and provide customer service support? |
| A2. |
Compaq will provide limited hardware support for the Win 32 application for 6 months and Technical Telephone support through the Compaq call center for 18 months following availability of Compaq Insight Manager 7. For-fee Technical Telephone support will be provided once the 18 months Technical Telephone support period has elapsed.
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| Q3. |
What level of hardware support is Compaq Insight Manager (Win32) going to provide following the release of Compaq Insight Manager 7? |
| A3. |
Compaq Insight Manager (Win32) will support hardware enhancements to ML and DL series ProLiant Servers for six months after the availability of Compaq Insight Manager 7. For example, Compaq Insight Manager (Win32) will support Hot Plug memory and new hardware-related events. Compaq Insight Manager (Win32) will also provide fault and event management for new servers. However, support for new servers will not include support for enclosure communication interfaces, visualization, or infrastructure event correlation. These capabilities will be available in the next release of Compaq Insight Manager 7.
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| Q4. |
How long will Compaq Insight Manager (Win32) be available on the Compaq Management CD? |
| A4. |
Compaq Insight Manager (Win32) will be available on the Compaq Management CD version 5.3 but will be removed from future versions. However, Compaq Insight Manager (Win32) will continue to be available for download on the Compaq web site at http://www.compaq.com/support/files/server/us/index.html.
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| Q5. |
I want to continue to use Compaq Insight Manager (Win32). Will I be able to get support from Compaq? |
| A5. |
Compaq will provide Technical Telephone support through the Compaq call centers for 18 months following availability of Compaq Insight Manager 7. For-fee Technical Telephone support will be provided once the warranty support period has concluded. For more information on Technical Telephone support, please call 1-800-OK-COMPAQ {1-800-652-6672} (North America) or visit Compaq web site at (http://www.compaq.com/support/) (Worldwide)
NB: United States Technical Telephone number and link to Worldwide Technical Telephone numbers are available on the following Compaq Support site (http://www.compaq.com/support/contact_compaq/index.html)
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| Q6. |
What is Compaq Insight Manager 7? |
| A6. |
Compaq Insight Manager 7 is the focal point of the Compaq Insight Management suite. It provides simple but powerful web-based management including rapid access to detailed fault and performance information gathered by the Compaq Management Agents. Compaq Insight Manager 7 can be installed on a desktop or a server and can use either an MSDE or a SQL Server database. Compaq Insight Manager 7 helps maximize system uptime and performance and reduces the cost of maintaining the IT infrastructure by providing proactive notification of problems before those problems result in costly downtime. Compaq Insight Manager 7 also introduces powerful new functionality for system software maintenance and configuration of management parameters across groups of managed devices. For more information, visit the Compaq systems management website at http://www.compaq.com/manage .
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| Q7. |
How do I upgrade my systems from Compaq Insight Manager (Win32) to Compaq Insight Manager 7? |
| A7. |
Upgrading from Compaq Insight Manager (Win32) to Compaq Insight Manager 7 is a simple two-step process. First you should export a host file from Win32 console. Next, you should import the host file into Compaq Insight Manager 7. Once this is done, you will be able to manage the same set of devices that you had discovered and managed with Compaq Insight Manager (Win32). For additional details, please refer to http://www.compaq.com/manage.
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| Q8. |
Why should I upgrade to Compaq Insight Manager 7? |
| A8. |
Compaq Insight Manager 7 combines the ease of use of Compaq Insight Manager (Win 32) with powerful new features not available in the legacy platform. Compaq Insight Manager 7 provides a customizable home page capable of displaying 100+ devices without scrolling as well as "one click" access to the Compaq Management Agents, Remote Insight Lights Out Edition, and Compaq Version Control Agent.
Compaq Insight Manager 7 is also capable of performing group version control and system software updates as well as configuring SNMP and Version Control settings across groups of ProLiant servers. Compaq Insight Manager 7 provides improved e-mail and paging messages, integration with the SAN Management Appliance and the Compaq Intelligent Services Link, SSL security, and the ability to leverage Windows NT Domain and Windows 2000 Active Directory user accounts. For more information, visit the Compaq systems management website at http://www.compaq.com/manage
.
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| Q9. |
Do I have to upgrade all of my Compaq Management Agents in order to use Compaq Insight Manager 7? |
| A9. |
No. You do not have to upgrade your Compaq Management Agents to use Compaq Insight Manager 7. Compaq Insight Manager 7 will leverage the existing Compaq Management Agents installed on the device. In order to get the most out of Compaq Insight Manager 7, including the ability to fully leverage SSL and system software maintenance capabilities; Compaq strongly recommends that users upgrade their Windows servers to the Compaq Support Paq for Windows version 5.3 which will be available for download in December of 2001 and on the 5.3 Management CD (or SmartStart CD 5.3) in December of 2001.
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| Q10. |
How do I get Compaq Insight Manager 7? |
| A10. |
Compaq Insight Manager 7 will be available on the Management CD version 5.3 that is included in the Server Setup and Management package that ships with all Compaq ProLiant servers. The software will also be available for download from the Compaq web site in mid December 2001. In addition, customers may order a copy of the Server Setup and Management Package containing Compaq Insight Manager 7 at http://www.compaq.com/manage.
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| Q11. |
Will there be a charge for Compaq Insight Manager 7? |
| A11. |
No. Compaq Insight Manager 7 is provided at no cost.
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| Q12. |
When will Compaq Insight Manager 7 be available? |
| A12. |
Compaq Insight Manager 7 will be available in December 2001. Customers may order a copy of the Server Setup and Management package containing Compaq Insight Manager 7 at http://www.compaq.com/manage.
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| Q13. |
What are the system requirements for Compaq Insight Manager 7? Must I install it on a server? |
| A13. |
Compaq Insight Manager 7 may be installed on Compaq DeskPro and EVO desktops running Windows 2000 Professional or it may be installed on Compaq ProLiant servers running Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server, or Microsoft Windows NT Server.
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| Q14. |
Can I use Compaq Insight Manager 7 and Compaq Insight Manager (win 32) in the same environment - for example, if I want to test Compaq Insight Manager 7, and continue to use the windows console as my primary management application? |
| A14. |
Yes. Compaq Insight Manager 7 can coexist with Compaq Insight Manager (Win32) in the same environment.
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| Q15. |
Are there any installation service offerings available to help me update to Compaq Insight Manager 7? |
| A15. |
Yes. Compaq Global Services and Compaq Authorized Service Partners offer installation and start-up services to help jumpstart customers' implementation of Compaq Insight Manager 7. With this service, professionals will set up a management server by installing, configuring, and providing orientation for Compaq Insight Manager 7. In addition, an agent software (Management Agents, Survey Utility, and Version Control Agents etc.) installation or update service is available to bring customers' managed servers up to speed. Eligible customers can also get help setting up Compaq Proactive Remote Service for their environment with the installation offering for Compaq Intelligent Services Link software.
For more information visit the following web site: http://www.compaq.com/services/management/ms_insight.html
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| Q16. |
Can you give more details on the For-fee support service? |
| A16. |
For installations and service updates you can visit Compaq CarePaq web site: (http://www.compaq.com/services/carepaq/us/) and/or call your Compaq sales representative (see http://www.compaq.com/support/contact_compaq/worldphones.pdf for local phone numbers) or Authorized Services Reseller
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| Q17. |
My company is medium-sized and is not planning to expand. I am responsible for managing 10 servers and a few hundred desktops. Why should I migrate to Compaq Insight Manager 7? |
| A17. |
Compaq Insight Manager 7 is provided at no cost and may be installed on Compaq DeskPro and EVO desktops running Windows 2000 Professional. Compaq Insight Manager 7 provides easy-to use, scalable, web-based management of Compaq and non-Compaq servers, desktops, clients, and networking devices.
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| Q18. |
What training will be available for Compaq Insight Manager 7? |
| A18. |
Compaq has provided a number of training resources for Compaq Insight Manager 7. A Compaq Insight Manager 7 demonstration and Web-based Training are available on the Compaq website. http://www.compaq.com/manage.
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| Q19. |
I love the folder capability in Compaq Insight Manager (Win32) - will this be available in Compaq Insight Manager 7? |
| A19. |
While the initial version of Compaq Insight Manager 7 will not contain the hierarchical folder views provided by Compaq Insight Manager (Win32), this feature is planned for a future release of Compaq Insight Manager 7.
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| Q20. |
What reporting capabilities are provided by Compaq Insight Manager 7? |
| A20. |
Compaq Insight Manager 7 collects over 200 single instance data items and may be configured to perform historical data collection for frequently changing device parameters. These data items are stored in a Microsoft SQL Server 7, Microsoft SQL Server 2000, or a Microsoft Data Engine (MSDE) database. Information collected in the Insight Manager 7 database may be accessed via standard ODBC compliant reporting tools. For more information on creating reports form the Compaq Insight Manager 7 please refer to http://www.compaq.com/manage.
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| Q21. |
How do I learn more about Compaq Insight Manager 7? |
| A21. |
There is a comprehensive set of Compaq Insight Manager 7 resources available on the Compaq web site at http://www.compaq.com/manage. Resources include a product demo, web based training, and access to the Compaq Insight Manager 7 User Guide and white papers.
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