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Open Service Event Manager (OSEM)

Most system components have the capability of sending hundreds of state events during normal operation. OSEM is designed to filter these component events and only notify customers and/or HP Services when action needs to be taken to resolve or prevent an outage.

The customer systems are set up to forward Simple Management Network Protocal (SNMP) traps to a OSEM host. The host will analyze the trap for any important service information. OSEM may gather more information from the managed system to further diagnose the problem. This service information then can be sent to a local email account or back to Hewlett-Packard using Insight Remote Support.  A service notification, in the form of a special SNMP trap, is also generated so that enterprise management applications can receive them. In the case of HP System Insight Manager (HP SIM), it automatically recognizes these traps by default and displays them in its event list as service notifications along with recommended service actions.

Please note: OSEM is no longer officially supported.  SNMP trap processing is now handled by WEBES and OSEM should be uninstalled. 

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